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How old do I have to be to register an account and play Loyal Casino's games?

You have to be at least 18 years old to register an account and play our games.

Are the games fair?

To guarantee that each number has an equal chance of being drawn (this means to keep things fair) we use a certified machine which has been verified and stamped by the Lotteries and Gaming Authority on Malta. This is called a hardware random number generator (TRNG). The TRNG cannot be rigged and is used by all reputable online casinos.

Is Loyal Casino legal?

Loyal Casino has been awarded an official licence for games of chance by the Maltese government. Please check your national laws to make sure you are not doing anything illegal where you live.

Why does Loyal Casino need so many details?

Your personal details are used to manage and protect your file, your account and other information. They are also used to process your transactions and make sure that they are in line with local legislation. This information also helps us to create new services and to improve old ones. This means we can continue to offer you quality entertainment. Your personal details mean we can contact you with information about our services, software and/or website. We also need this data to help transfer any winnings to your bank account properly. We also meet the legal standards put in place to safely secure, access and use your personal data.

Why does Loyal Casino need my date of birth?

We need this information because you have to be at least 18 years old to play the games offered by Loyal Casino. Loyal Casino retains the right, in case of serious doubts, to request identification.

Do you protect my details?

Loyal Casino has taken a number of steps to protect your personal data. Your details are encrypted and stored on a secure network. Very few employees have access to this information. Loyal Casino does not provide others with access to your personal details and account information. This means your details will never be shared with a third party.

How can I register?

Click on ‘Register Account’ and enter the requested details.

Which jackpots can I win at Loyal Casino?

Loyal Casino has different jackpots, Mini and major ones: Caribbean Poker Jackpot, Jack Poker Jackpot, Club Reno and Random Winner.

Where can I find the rules?

You can find the rules for every game if you click on ‘’?’’ within the game itself.

Are you going to add more games?

Loyal Casino regularly introduces new games and new variations of existing games.

What are live table games?

You can play online with a real croupier in the live casino. You can see what the croupier is doing via the live video connection and you can talk to him or her in your own language via the chat box. The croupier can see what you have typed on the screen and can respond immediately. This means you can play Roulette, Blackjack and Baccarat like you’re playing at a real table.

Are there special rules for the live table games?

The rules for the live table games may differ a little bit. The croupier at the Blackjack table will immediately deal two cards for the bank, one of which is hidden, for example.

Where can I find the rules?

You can find the rules for every game if you click on ‘’?’’ within the game itself.

What are the live game tables' opening hours?

The live game tables are open 24 hours a day; just like the rest of the casino. The tables have specific opening and closing times. The tables will appear online once opened. You can play games with English croupiers at other times.

What does 5/7 etc. mean when picking a Blackjack table?

The first number indicates the number of boxes currently in use at that table. The second number (7) is the total amount of boxes at that table.

How do I return to the lobby?

You can close the window with the live table games. Once you have closed it, you will be able to see the casino lobby window.

Can I play more than one box at a time when playing Blackjack?

You can do this at the VIP tables and also at one of the Loyal Casino tables on Thursday, Friday and Saturday from 10 p.m. till 2 a.m.

The video images are not in sync with the live score.

The signal will automatically be buffered if your internet connection is on the slow side. This is done to prevent the video images getting stuck. This may mean that the images get behind on the scoring and game rulings. This may seem strange to you. Select the button with the cog (Options) to try a lower resolution. You can also press F5 (refresh) on your keyboard to reconnect (when using Firefox, Chrome or Safari: select the address bar before pressing F5).

Can I buy chips without leaving the game table?

Yes. The window behind the live table games window is the casino's lobby. If you switch to this window you can visit the 'Cashier' in the lobby without leaving your game. Your place at the table will remain on hold for 3 rounds.

Why can't I use the full screen option when chatting?

This is a technical limitation when using Flash. It does work when you maximise the window.

A white screen with Loyal Casino 's logo and a list of games are displayed when I have selected a game table.

Close the window with the live table games and re-select the button 'Live Table Games' in the lobby.

How can I view my game history?

Click on the button with a clock (History) on it. This button is located at the bottom right of your screen.

Where can I play the mobile games of Loyal Casino?

On your tablet or smartphone you can go to the mobile website of Loyal Casino: m.loyalcasino.com

Can I log in on the mobile website with the same user name and password that I use on www.loyalcasino.com?

Yes, you can use the same user name and password.

Can I open an account via the mobile website?

Yes, If you go to the mobile website and click on ‘Register’, you can open an account.

Are all the games of Loyal Casino available on the mobile website?

No, you can play our Video slots, Blackjack and Roulette and also the Live Roulette and Blackjack.

Can I play the games on any mobile device?

Of course you need to have internet access on your tablet or smartphone. At this moment you can play Video slots, Roulette and Blackjack via your smartphone and tablet.

Is it possible to make a deposit via the mobile website?

Yes, it’s possible to make a deposit via the payment methods that are being offered. When you log in and click on ‘Deposit’ you will go to a page where you can choose your favourite payment method.

What kind of a computer do I need to be able to play the games at Loyal Casino?

You will need a computer/device with internet access to be able to play the games at Loyal Casino.

Where can I download Flash?

You can download the most recent version of Flash at http://www.adobe.com/go/getflashplayer

Do I need to download software before playing the games at Loyal Casino?

You don't need to download any additional software to play if you have installed Flash Player 6 or higher.

Does Loyal Casino use 'cookies' and do I need to accept these to be able to play?

Yes. The cookies are used to store your user name. You don't have to accept the cookies. However, if you do not accept them you will have to enter your user name every time you sign in.

I have clicked the 'Play now' button and have been redirected to the next page. How can I play?

Have you registered? Enter your user name and password and select 'Login'. Not registered yet? Select 'Register' to enter your details. You can also play for free by selecting the 'Practice Game' button.

Can I play at Loyal Casino without having to pay?

Yes. You can play as one of Loyal Casino's guests. You will receive 300 Euros in practice chips which you can use to play any game you like. You will, naturally, not be able to withdraw any winnings! Want to play as a guest? Select the 'Play now' button and click on the 'Practice game' button.

Can I play off-line?

No. You need an internet connection to play at Loyal Casino.

I have been playing as a guest for some time. I would like to become a paying member. Can I do this?

Yes. Go to the main menu and select the 'Open Free Account' button. You will need to enter some details, such as user name and password. You will receive an activation code by email once you have entered these details. You will need to enter this code the first time you sign in.

What is an activation code?

An activation code is a code generated by our server. You will receive your activation code by e-mail. You will need to enter this code the first time you sign in to the system to make sure that you are playing using your own name. You will also receive a new activation code for your password if you have lost your old one.

Are the user name and password case sensitive?

The password is case sensitive; your user name is not.

I have lost my password. What should I do?

Click on the 'Forgot my Password' button. You will be able to reset your password after you have answered your secret questions. You will then receive a new activation code by e-mail.

Can I use one account to play in more than one location?

Yes. You can play on any computer with an internet connection because you do not need to download any software to be able to play.

How safe is for me to share my details via the internet?

The information which is shared between you and Loyal Casino is protected by a 256-Bit SSL code and a network using a dedicated firewall. The most important thing is that the database server, which stores all your details, does not save your password.

I have registered and have not received an error message, but I still haven't received an email with an activation code.

In some cases, the e-mail with the activation code ends up in your 'spam' folder. We recommend you look there first.

In some cases, it may take a while for you to receive your activation code. This depends on your internet provider. We may not be able to send you an activation code if it takes more than 24 hours for you to receive it. Please try to register again and make sure you have entered the correct e-mail address.

What happens to my bet if my internet connection suddenly fails?

Your game is frozen if your connection is lost. Your bet and winnings remain intact. You can finish your game once you have signed in again.

The roulette wheel keeps spinning or the reels on the fruit machine keep spinning. What's the matter?

You have waited too long to start the game following your initial bet. You will be disconnected and the game will not start. This is done for safety reasons.

I can see the login page, but when I try to sign in I am shown the following message: "Your IP address has been blocked". What does this mean?

In most cases this means that you have tried to sign in using the wrong user name and/or password too many times within a short period of time. Please send an email to support@loyalcasino.com. Our employees will make sure you can sign in again quickly.

I get stuck on the "Connecting to game server..." page when I try to start a game.

This means that your computer is having trouble connecting to the game server. Your computer needs to be able to access the 8080 gateway to be able to connect to the server. This gateway may be inaccessible if you are using a firewall. We recommend contacting your network administrator if this is the case (or if you are using a personal firewall: make sure that outgoing TCP connections using gateway 8080 are allowed).

Which payment methods can I use to make deposits at Loyal Casino?

Loyal Casino accepts the following payment methods:
• Trustly
• Sofort
• MasterCard
• Visa
• Skrill
• Neteller
• Paysafecard

Depositing via Internet Banking?

Depositing via Internet Banking is a payment method. All you need is access to internet banking and you are good to go. Using Internet Banking you can buy game credit by transferring money directly from your bank account to Loyal Casino.

What is Skrill (Moneybookers) or Neteller?

Skrill (Moneybookers)/Neteller is what is known as an e-wallet. You can transfer money from any bank account to Skrill (Moneybookers)/Neteller. You can then select the Skrill (Moneybookers)/Neteller option when buying game credit at Loyal Casino. You can buy credit from the cashier. Just select the amount you wish to purchase. The amount will be immediately added to your account. The amount will be deducted from your Skrill (Moneybookers')/Netellers’ balance.

Haven’t got a Skrill (Moneybookers) account yet or would you like more information? Please visit Skrill / Neteller website.

Can I also use cash to purchase game credit?

You can use a Paysafecard card to purchase credit.

See the points of sale of Paysafecard in your area.

Do I need a credit card to purchase chips at Loyal Casino?

No, you do not need to use a credit card.

Can I play using a credit card which is registered to someone else?

No, this is not allowed.

I am shown a pop-up screen with SecureCode / Verified by Visa when making a payment using my credit card. Why?

SecureCode (for MasterCard payments) and Verified by Visa (for Visa payments) have been developed to make online credit card transactions safer. They ensure that the person using the credit card and making the purchase is also the person who owns the card. This drastically reduces the chance that cards are used illegally.

I want to buy chips in the casino, but they won't accept my credit card. What's going on?

Your credit card will only be blocked if you have cancelled a previous payment or if your credit card company has blocked your card. Please contact your credit card company directly.

I want to buy chips in the casino. My card was accepted, but the deposit has not been accepted.

We have set a maximum daily limit for the amount of chips you can buy to prevent abuse. Please try again using a lower amount.

How long does it take for a deposit to be dealt with?

In general, it takes a few seconds to process a transaction. Your deposit will be added to your game credit at the casino during this time.

What are the minimum and maximum bets in the casino?

The bets vary from game to game. Each games lists a maximum and minimum bet.

I have bet on a winning combination, but I am not sure I have received the correct winnings. What should I do?

Always make a note of the time this took place. You can then consult the rules to see what a winning combination should result in. Please contact the help desk if you discover you have not received the right amount.

Loyal Casino uses advanced software which precisely details the progression of a game and processes them in the same way a bank transaction is processed. The course of a game is fully traceable. This means that our Customer Service will be able to answer any questions and access the game for you.

I have made a withdrawal, but now I no longer have any credit. Can I cancel the withdrawal so that I still have enough credit to continue playing?

You can cancel a payment as long as it is still 'on request'. Go to the cashier and select 'Withdrawal'. You can then select the 'Outstanding withdrawals' tab. If your payment is still 'on request' you can cancel it.

How can I withdraw my money?

Go to the cashier. Select 'Withdrawal'.

Are there any charges for making a withdrawal?

No, there are no charges for withdrawing your winnings.

Do I need to pay taxes over my winnings?

Loyal Casino does not deduct any taxes from your winnings. Please check your local legislation to see if you’re obliged to pay any taxes. Please note: Loyal Casino pays a set amount in games of chance tax on a monthly basis in Malta (member of the European Union).

Can I keep track of my financial transactions anyway?

Go to the cashier. Select the 'Transaction history' button. This page contains information about all deposits and/or withdrawals made during the past 30 days.

What is a betting obligation?

Most of the bonuses you receive from us are linked to a betting obligation. A betting obligation of 15x means that you will need to bet the bonus amount 15 times in the casino before you can withdraw it.

You can make bets by playing games in the casino. The bonus will be confiscated if you make a withdrawal without having met the betting obligation. You will be informed of this in advance.

I have read the whole list but I still cannot find the answer to my question or the answer to the question doesn't provide enough information.

Please feel free to send our help desk an e-mail at support@loyalcasino.com You can also contact our help desk by phone on:

00356 2260 3931

We can be contacted seven days a week between 09.00 am and 00.00 am. Make sure you have all your account details to hand when calling us if you have an account. Doing this means we will be able to help you quicker.


Not yet registered at Loyal Casino?
Register now and receive a Welcome Bonus of up to €100!
To read more go to the Bonus Conditions.

What is our GDPR Statement?

A new EU regulation will soon come into effect that will impact how personal data of each EU citizen is collected and processed by organisations. The General Data Protection Regulation will come into force on 25th May 2018. The General Data Protection Regulation (GDPR) is expected to set a new standard for consumer rights regarding their data and the companies are required to put systems and processes in place to comply.

The General Data Protection Regulation (GDPR) is expected to set a new standard for consumer rights regarding their data and the companies are required to put systems and processes in place to comply.

What are we doing in order to be GDPR compliant?

We are committed to high standards of information security, privacy and transparency, making all the necessary efforts in our ongoing preparations for the General Data Protection:

• We are amending our activities and associated policies and procedures as necessary in order to fully comply with GDPR following a thorough assessment, including a new data breach reporting procedure.
• We are checking our procedures to ensure they cover all the privacy rights individuals have, including access right to their personal data, the right to erasure, portability right or the right to object to some processing activities.
• We are adding supplementary safeguards in the Data Processing Agreements concluded with our data processors.
• We are reviewing all our main business partners for compliance with GDPR paying a special attention to our marketing activities providers.
• We are carrying out Privacy Impact Assessments, as necessary.
• We are implementing very clear data retention terms for each type of personal data based on the mandatory legal requirements for storing some categories of personal data, as the Anti Money Laundering laws are.
• Our websites will have new futures for collecting marketing consents, being updated so that customers have the assurance that they will be contacted and treated in accordance with GDPR requirements.
• All our websites will contain updated Privacy Policy and Cookies Policy clearly identified.
• All data processing activities are grounded just on lawful basis.

We have a designed Data Protection Officer and a dedicated communication channel, available for all interested customers: dataprivacy@betssongroup.com